Tuesday, January 17, 2012
I am a big fan of Matt Damon's work and one of his recent movies explored this whole concept in a pretty creative and entertaining way. If you haven't seen it, check out "The Adjustment Bureau", and I think you'll get what I mean much better than I am able to express here in black and white.
So what has this all got to do with cookies? I received an email on Sunday night from a guest (Eden) who had stayed at the spa over the weekend. Due to a number of minor but unfortunate circumstances, her stay with us fell short of her expectations. As I normally do, I picked up the phone and called her. We had a nice chat, and I invited her and her friend back to "re-do" their stay, without the shortcomings. She said she would think about it and get back to me. Fair enough.
The next morning, I re-read her email, and noticed a link to a blog, on the bottom of the page. I clicked through to her blog, and I started to read. Like me, Eden blogs not about her business so much, but about her life. Before long, I realized why she so desperately needed a visit to Ste. Anne's, and why she felt so let down when things didn't work out the way she had hoped.
I then followed a link to Eden's business web site. Eden is a cookie monster! Now here is the spine tingling part. As it turns out, my Chef Christopher, and my "trusted right hand" (Tina, my assistant who would normally have received and responded to Eden's email), are at this very moment, in California taking a course on baking all as part of their planning and preparation for the opening of our Ste. Anne's gluten free bake shop.
So, the timing for our introduction to Eden and her very successful bake shop seems pretty bang on, almost Divine. A sample pack of cookies are on their way to me from New Moon Kitchen. I only hope that in time, I will be able to provide Eden and her friend with the much needed TLC that they came to Ste. Anne's in search of.